When working with clients, occasionally problems come up during a project between you and your client. There are many steps you can take to avoid possible conflicts on a project like Writing a Great Quote and Setting Communication Expectations with your clients.
In cases where a problem still arises, there are many things you can do to attempt to resolve the issue yourself before involving the support team.
It's important to determine what may have lead to the issue occurring first. Was it a misstep in the initial scope creation? Was there a change somewhere along the way? or was it something else? Finding the core moment that leads to your client becoming frustrated will help you resolve the issue.
Now that you have identified the point of conflict, you'll need to offer solutions to your client that would move towards resolving the issue. Depending on the problem, the resolution could look different for each client so it is important to address each situation uniquely. The approach you take to resolving issues with your client could be in the form of restructuring your original scope of work or offering a discount on their current project.
Once you and your client have agreed on a path forward, it is very important to meet their expectations and deliver on your proposed resolution or this could cause the issue to re-escalate even higher.
If you are unsure or unable on how to deal with a support issue or something you feel may turn into a support issue, please don't hesitate to reach out to the support team. You can learn more about how to message HQ here.
Document created 6/23/2021. Last edited 6/23/2021.
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