We strongly recommend all Storetasker Experts review our Terms of Service and Privacy Policy. We recognize these are large documents which take time to read in full. So we've put together this article which highlights some areas of the ToS to help you get situated. After reading this article, we recommend reviewing the source documents in full.
Contents:
Section 5.1 outlines your responsibilities associated with your account
You agree to provide and maintain up to date Account information, including, without limitation, information you provide for your public User profile (“Profile”), that is true, accurate, current, up to date, and complete. In addition, and without limiting the foregoing, you agree that you will not (a) create an Account using a false identity or fictitious name or information, or provide any false or misleading information about your identity or location, your business, your skills, or the services your business provides, and/or (b) create an Account or use the Storetasker Service if you have been previously removed or banned by Storetasker from use of the Storetasker Service, or any part thereof. You acknowledge and agree that you may only register one individual Account at any given time for your use of the Storetasker Service, unless we have expressly approved additional accounts for you in writing, and which shall be in our sole discretion and on a case-by-case basis. ... You may not sell, lease, or rent out your Account to other individuals. In addition, without limiting any other rights or remedies of Storetasker under this Agreement, Storetasker reserves the right to terminate any or all multiple Accounts controlled by a single individual and/or Accounts that are inactive for an extended period of time, or that are otherwise in violation of this Agreement.
Section 5.2 outlines that the security of your Storetasker's account is your responsibility.
You are solely responsible for any activity originating from the Account, regardless of whether such activity is authorized by you.
Section 5.8 outlines that all communication is to be conducted via your Storetasker email and phone number. Attempts to communicate off platform without prior approval from Storetasker HQ will be considered a violation of the Terms of Service.
Clients and Experts agree to only communicate with each other via the email address and phone number Storetasker provides to Experts (the “Storetasker Contact Methods”), unless Storetasker has provided express approval for you to use alternative communication means, which such approval shall be in our sole discretion, on a case-by-case basis. ... if you are an Expert, you will only distribute your Storetasker Contact Methods to Clients, and contact and communicate with such Clients using your Storetasker Contact Methods. Without limiting the foregoing, you agree that ... [you] will not attempt to or to communicate with, solicit, contact, or find the contact information of a User outside of Storetasker; and (d) will not ask for, provide, or attempt to identify through public means the contact information of another User. You acknowledge and agree that a violation of any provision of this Section 5.8 is a material breach of the Agreement. Your Account may be permanently suspended if you violate this Section 5.8.
Section 7.2 outlines that the quote you send a client, once accepted is a binding work order between you. By implication, if there are ever any issues in a project, it is the quote that is central to any resolution. Please follow these guidelines to write a great quote.
A) Work Orders. If a Client and Expert decide to enter into an engagement for a Project, Expert will issue to Client, through the Storetasker Service, a work order, detailing the scope, timing, fees, and performance of the Expert Services (each, a “Work Order”). The Work Order shall be accepted and deemed binding between Client and Expert upon Client’s acknowledgement of acceptance of the Work Order either through the user-interface of the Storetasker Service or in writing via the Storetasker Contact Method for the applicable Expert.
Section 7.3 covers confidentiality issues. Essentially, the ToS includes an NDA but if you or your client wants additional confidentiality terms, that is okay (e.g. in the form of an NDA or included in the quote.
Users may agree to any terms they deem appropriate with respect to confidentiality, including those set forth in the Project Contract. If and to the extent that the Users do not articulate any different agreement with regard to confidentiality, then they agree that this Section 7.3 (Confidential Information) applies. “Confidential Information” means any material or information provided to, or created by, a User to evaluate a Project or the suitability of another User for the Project, regardless of whether the information is in tangible, electronic, verbal, graphic, visual, or other form. Confidential Information does not include material or information that: (a) is generally known by third parties as a result of no act or omission of Expert or Client; (b) was lawfully received by User without restriction from a third party having the right to disseminate the information; (c) was already known by User prior to receiving it from the other party and was not received from a third party in breach of that third party’s obligations of confidentiality; or (d) was independently developed by User without use of another person’s Confidential Information. To the extent a User provides Confidential Information to another User, the recipient will protect the secrecy of the discloser’s Confidential Information with the same degree of care as it uses to protect its own Confidential Information, but in no event with less than due care. On a User’s written request, or upon termination of this Agreement with respect to a User, the User that received Confidential Information will promptly destroy or return the disclosing party’s Confidential Information and any copies thereof contained in or on its premises, systems, or any other equipment otherwise under its control.